How do I get in touch with you?

Please send us an e-mail here and we will get back to you within 24 working hours.

Do you have sales representatives that sell through WhatsApp?

Yes please contact us through our account: +97165631153

Can I have my products shipped in a neutral export cardboard box?

Yes, we offer to ship your orders in neutral export cardboard boxes to provide the highest possible discretion.

Which courier company do you use for shipping?

We ship with the world’s leading courier company: DHL Express.

Do you ship every day of the week?

We ship orders from Monday to Friday.

Which countries do you ship to?

We ship to most countries in the world except UAE. Contact here for further information.

Can I track my order and is the package insured?

We will provide you with a tracking number so you can follow the shipment until received.

Can I return or exchange an item?

We do not accept any returns or exchanges unless we have delivered the wrong products.

Which currency are your prices in?

All our prices are in EURO (€) and UNITED STATE dollars ($).

Which payment methods do you accept?

We only accept prepayment paid by:

• Bank transfer
• Card Payment

Do I have to pay VAT and tax?

All prices displayed are exclusive of any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs, and local sales taxes levied by the country you are importing to - in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority if you have any questions related to this.

How much does shipping cost?

The shipping cost is based on weight and volume and we will calculate the cost before you approve the order.

Why can’t I see prices on the website?

All prices are available when logging into your account. If you have applied to become a customer – once your account has been approved you will be able to see the prices.

Can I pay from my private bank account?

Please note, we only approve payments from your company account and not private persons or third-party payments.

How do I place an order?

Please log in to your account to place an order. If you do not have an account with us please fill out the online customer form here and we will get in touch within three business days.

I cannot remember my login?

Please contact our customer service here to get a new password.

Can I add products to my existing order?

You can always add more products. Please send an e-mail here with the products you wish to add and inform us about the product name, product no., and amount.

Can I pick-up my order in your warehouse?

It is unfortunately not possible to pick-up your order in our warehouse.

What is the delivery time of my order?

Since we have a large stock of the most demanded products we can normally ship the order the same day we have received the payment. If a product is not in stock the lead time is normally 3-5 working days.

Is there a minimum order amount?

We are a wholesale company and we have a minimum order amount limit of 5,000 Euro.

What is the expiry of the products ordered from you?

We always guarantee a minimum of 6 months remaining shelf life on the products we supply and very often significantly longer. If the shelf life is shorter on the product, we intend to ship, we will contact you for approval before shipment.

Do you sell authentic products?

We only sell 100% original and CE-marked products supplied by international aesthetic manufacturers, wholesalers, or official distributors.

Do you sell other products than those presented on the website?

We do have other products which are not presented on our website. Therefore, please contact us if you have specific requests.